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Shipping Policy

Effective Date: June 7, 2025

At Hotemessgloss, we are committed to delivering your order accurately, in perfect condition, and on time. Please review our shipping terms below.

1. Delivery Locations

We currently offer worldwide shipping through our trusted logistics partners, ensuring safe and timely delivery to most locations across the globe.


 

2. Estimated Delivery Time

  • Orders are typically processed and dispatched within 1–2 business days.

  • Standard delivery time is 4–7 business days, depending on your delivery location.

  • Please allow additional time during festivals, sales periods, or unexpected logistical disruptions.


 

3. Shipping Charges

  • Prepaid Orders: Shipping is free of charge across India.

  • Cash on Delivery (COD): No additional charge is applied.
    (Note: COD may not be available in all locations.)


 

4. Order Tracking

Once your order is shipped, you will receive a tracking ID via SMS/email, allowing you to monitor your package in real time.


 

5. Failed Deliveries

Orders may be cancelled or delayed if:

  • The delivery address is incomplete or incorrect

  • The recipient is unavailable at the time of delivery

  • Repeated COD refusals occur from the same customer profile

In such cases, shipping costs (if applicable) will not be refunded.


 

6. Important Note

For any returns or exchanges, a box opening video is mandatory at the time of unboxing. This ensures a valid and traceable verification process for damaged or incorrect items.


 

7. Support & Assistance

If you have any shipping-related concerns or require assistance:

📧 Email us at: hotemessgloss@gmail.com

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