Returns & Refunds

Effective Date: July 01, 2025

At Hotemessgloss, we take pride in delivering high-quality cosmetic products that are carefully inspected and securely packed before shipment. Due to the nature of our products and for hygiene reasons, we do not offer returns, refunds, or exchanges once an order has been placed.

No Return / No Refund Policy

Please note the following:

• All purchases are final.

• We do not accept any returns or process refunds, whether for used or unused items.

• No exchanges will be provided under any circumstances.

• We strongly recommend reviewing product details before placing your order.

Damaged or Incorrect Products

While we do not offer returns, if you receive a damaged or wrong product, you may contact us within 48 hours of delivery with the following:

• Your Order Number

• A clear unboxing video (mandatory) showing the product and issue

If found valid, we may offer a replacement or store credit at our discretion.

Contact Us

For any support or concerns, feel free to reach out:
Email: hotemessgloss@gmail.com